Before Stay

Checklist Before Your Stay

• Vaccinations:
  Please ensure your cat is fully up to date with their vaccinations before booking. Unfortunately, we may be unable to accept cats that are not fully vaccinated. We do not have an isolation unit on site; if isolation is required, this is provided by Medivet Woodstock.

• Flea & Worming Treatment:
  All cats must have received flea and worming treatment prior to their stay, including indoor cats.

• Customer Form:
  If you have a confirmed booking, please complete our online customer form before drop-off. You will receive an automated email with the link one week before your booking, or you can find the form on our website under “Customer Form.” We kindly ask that this is completed as close to your booking date as possible to ensure all information is up to date.

• Viewings:
  If you would like to view our facilities before booking, this must be arranged in advance and is subject to availability and occupancy. We limit viewings to avoid stressing the cats with too many unfamiliar visitors. Please contact us to discuss this.

• Settling In on Drop-Off:
  If you would like time to help settle your cat on arrival, this must be discussed prior to drop-off, as some drop-off and collection times can be very busy for our staff.

• Minimum Stay:
  Our minimum booking is 5 days, including the check-in and check-out dates (the cost is the same whether you collect at 9:30am or 4:30pm). During peak seasons (school summer holidays and Christmas), the minimum booking/charge is 14 days.

• Food:
  We strongly recommend bringing your cat’s own food for the duration of their stay, as sudden changes can upset their stomach. If needed, we can provide Felix or Whiskas wet pouches and Go-Cat dry kibble.

• Opening Times:
  Our drop-off and collection times are 9:30am (morning slot) and 4:30pm (evening slot). If you are unable to attend at these times, please contact us during office hours to discuss alternative arrangements. Please note we are very busy during school holidays.

• Closures:
  We are closed on Monday afternoons, Saturday afternoons, Sundays, and all bank holidays. Please plan collections accordingly. For example, if you return home on a Saturday midday during a bank holiday weekend, collection would not be possible until Tuesday at 9:30am.

• Grooming:
  If you would like your cat to be groomed during their stay, please bring their own brushes.

• Before Drop-Off:
  Please secure your cat indoors the night before arrival, as cats may run off when they see the carrier, which could result in losing your booking.

• What to Bring:
  Please bring your cat’s immunisation documents, carrier, blanket, and any other personal items. We provide litter, litter trays, and all food and water bowls.

• Check-Out:
  On collection, your cat will be ready at the arranged time, already in their carrier. Please arrive on time where possible.

• Out-of-Hours Collection:
  Drop off and Collections outside our usual hours are subject to a £15 surcharge.