Before Stay

Checklist before your stay

• Please double check your cat is up to date with their vaccinations before booking them in, as we may not be able to take them without being fully vaccinated! We don’t have an isolation unit, if they are staying with us and need a isolation unit this is provided by Medivet Woodstock
• Please ensure your cat has received a flea and worming treatment prior to their stay, even if its an indoor cat
• If you have a confirmed booking, we ask you to fill out our customer form online prior to dropping off your cat. You will receive an automated email a week prior to your booking with this link or you can find the form on our website under the heading `customer form’. If this can be completed as close to the booking as possible so all their information is up to date
• If you’d like to view before booking, this would need to be booked in advance which would depend on our occupancy and availability. Contact us if you’d like to discuss this. We also have to limit the numbers mainly not to stress the cats out with too many changing faces
• If you feel you’d like to settle in your cat on drop off this will also have to be discussed before arrival, to make sure we have time as some drop off and collection times can get busy for our staff
• Our minimum booking is for 5 days this includes check in and check out date (the same cost if you collect at 9.30am or 4.30pm) and during our peak seasons (school summer holidays and Christmas) our minimum booking or charge is for 14 days
• We strongly advise that you bring your cat’s own food with them for the duration of their stay, although we can provide food. It’s always better for your cat to stay on its regular diet as changes can upset their tummies. We provide Felix or Whiskas wet pouches and a go cat dry kibble
• Our opening times are 9.30am which is our morning slot and 4.30pm evening slot, if you are unable to make these times contact us for an arrangement to amend or make a new booking please call in office hours please note we get very busy during school holidays
• We are closed Monday afternoons, Saturday afternoons, Sundays and all bank holidays, so if you require pick up you will have to arrange it around times that we are open for example if you return home Saturday mid-day and its a bank holiday weekend you will not be able to collect your cat until Tuesday at 9.30am
• If you’d like your cat to be groomed please bring their own brushes with them
• Remember to get your cat in the night before, as they do like to run off if they see the carrier, and you may lose out on your booking
• Remember to bring their immunisation documents, carrier, blanket and anything else required. We provide litter, litter trays and all bowls
• Please note on check out your cat will be ready for you at the arranged time in their carrier ready so please if possible keep on time!
• If you need to collect your cat out of our usual hours there will be a charge of £15 added to your booking